Managerial
Home Managerial

Managerial

Professional Managerial Services

At Custom Community Management, we believe that strong communities start with strong leadership and clear processes. We partner with Boards of Directors to provide structured governance support, proactive communication, and hands-on operational oversight that keeps the community running smoothly and professionally. By handling the day-to-day managerial tasks, we empower your volunteer board to focus on the big-picture vision for your neighborhood.

Governance & Board Support

Effective governance requires organization, transparency, and a deep understanding of community standards. Our managerial team provides comprehensive administrative support to ensure your association operates in full compliance with its governing documents. Our governance services include:
  • Meeting Management: Complete preparation and attendance for regular Board meetings, ensuring discussions stay focused and productive.
  • Annual Meetings & Elections: Full coordination of annual homeowner meetings, including secure and organized board election processing.
  • Strategic Agendas: Development of clear, actionable agendas to maximize the efficiency of every meeting.
  • Policy & Governance Guidance: Expert assistance in drafting community policies and providing sound governance guidance to navigate complex resident issues.
  • Compliance Tracking: Fair and consistent covenant enforcement, tracking compliance to maintain the aesthetic and structural integrity of the community.
  • Architectural Review: Seamless coordination of the Architectural Review Committee (ARC) process, from homeowner submission to final board approval.

Operations & Maintenance

Protecting your community’s physical assets is our top priority. Whether your neighborhood features extensive amenities, lakes, walking paths, or simple common areas, our operations team ensures everything is maintained to the highest standard. Our operational services include:

  • Vendor Bidding & Contracts: Expert support in vendor bidding and contract negotiation to secure the best value and highest quality service for your community.
  • Performance Oversight: Strict contract administration and performance oversight to ensure vendors are meeting their obligations.
  • Routine Maintenance: Proactive coordination of routine maintenance for all community grounds, clubhouses, and recreational facilities.
  • Capital Projects: Dedicated oversight for large-scale capital projects, paired with clear and consistent owner communication to minimize disruptions.
  • Emergency Response: 24/7 emergency response coordination to handle urgent property issues swiftly and effectively.
  • Insurance Coordination: Streamlined insurance claim coordination to protect the association’s assets during unforeseen events.

Community & Developer Transition

Transitioning a new community from developer control to a homeowner-elected Board of Directors is a critical milestone. CCM provides the structured support needed to make this transition seamless and successful. Our transition services include:
  • Turnover Support: Comprehensive developer transition planning to ensure a smooth handover of operational control and financial assets.
  • Document Implementation: Thorough review of all governing documents, providing the new Board with the guidance needed to implement them effectively.
  • Community Onboarding: Establishing clear owner communication systems and distributing welcome packages to foster a sense of community from day one.
  • Record Management: Meticulous organization and secure transfer of all historical community records, contracts, and blueprints.

Strong communities start with strong leadership and clear processes. We partner with Boards to provide structured governance support, proactive communication, and hands-on operational oversight that keeps the community running smoothly and professionally.
Our management services include:

Governance & Board Support

  • Board meeting preparation and attendance
  • Annual meeting and election coordination
  • Agenda development
  • Policy drafting and governance guidance
  • Covenant enforcement and compliance tracking
  • Architectural review coordination

Operations & Maintenance

  • Vendor bidding and contract negotiation support
  • Contract administration and performance oversight
  • Routine maintenance coordination
  • Capital project oversight and owner communication
  • Emergency response coordination
  • Insurance claim coordination

Compliance & Oversight

  • Annual audit coordination
  • Tax return coordination
  • Financial record retention and organization
  • Internal control procedures
MAINTENANCE REQUEST FORM

Submitting a Maintenance Request

Maintaining the common elements and standards of your neighborhood is a top priority. If you have an item needing attention that is the responsibility of the Association (such as common area landscaping, exterior repairs in condo units, or clubhouse issues), please use our digital tools to notify us immediately.

Process and Response

To ensure the fastest response, please click the link below to access the Maintenance Request Form. This request will go directly to your specific community manager for processing. By using this system, we can track the status of the repair and ensure that the appropriate vendors are dispatched to resolve the issue promptly.

If you have an item needing attention that is an HOA/Condo responsibility, please click on the link below to go to the Maintenance Request Form.
 
The request will go directly to your community manager for processing.
MAINTENANCE REQUEST FORM
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